Terms & Refunds policy
At [FLAMINGO MERCHANT], we strive to provide exceptional export services to our clients. However, we understand that unforeseen circumstances may arise. This refund policy outlines the terms and conditions under which refunds may be issued.
Eligibility for Refunds
Refunds are applicable under the following conditions:
Failure to deliver goods or services as per the agreed terms.
Delivery of damaged or defective goods due to negligence on our part.
Cancellation of services prior to shipment or processing.
Non-Refundable Items
Refunds will not be issued for:
Goods damaged during transit by third-party carriers.
Services rendered in full as per the contract.
Custom or personalized orders.
Refund Request Process
To request a refund, please follow these steps:
Contact our customer service team at [contact@flamingomerchant.online] within [Time Frame of 30 days] of the issue.
Provide proof of purchase and relevant documentation (examples: invoice, shipping details).
Submit a written explanation of the reason for the refund request.
Refund Method
Refunds will be issued via the original payment method, depending on the circumstances.
Processing Time
Refunds will be processed within [Time Frame between [7-14 business days] after approval.
Terms & Conditions
In consideration of the Services provided by the Company, the Customer shall pay to the Company charges based on the Company’s standard tariff unless otherwise agreed upon. The standard tariff is subject to change without notice.
The Company shall invoice the Customer for the Service Charges for Services provided and the Customer shall inform the Company of any dispute or discrepancy found in the invoice within 7 days. Customer shall pay to the Company the invoice on time.
The Customer shall pay for the invoice when due without deduction or deferment on account of any claim, counterclaim or set-off. The Company is entitled to impose interest on the overdue sum of money without prejudice to other rights or remedies it may have.
The Customer shall give sufficient timely and executable Instructions, and provide assistance and co-operation as may be necessary in the performance of the Services by the Company. “Instructions” means those instructions given by the Customer or any person authorized by the Customer in connection with the Services and Goods.
The Company shall be liable for the loss or damage to the Goods occurring while in the sole custody or control of the Company until the time when the Goods ceased to be in the sole custody or control of the Company. the Company shall not be liable for in transit damage whether it is concealed or not visible at the time of loading or unloading or damaged while the Goods are not in its sole custody or control.
Emergency measures taken by the Company in times of urgency
Under emergency situation, the Company will act in good faith and use its discretion to protect the Customer interest by taking appropriate actions to salvage the value of the Goods. The Customer will hold the Company free from claims of any kind.
The Company and the Customer agree to keep confidential each other’s trade secrets, information, data and documents obtained or received under or by reason of Services provided herein, including but not limited to the procedures, business operations. Neither Party shall make any disclosure of the Confidential Information without written consent of the other Party unless and to the extent that such disclosure is required by law or regulatory requirements.
Customer agrees that the Company is under no obligation to take out nor maintain any insurance policy in relation to the Goods. Customer shall at its own cost provide all-risk insurance including but not limited to fire, marine, theft or perils to cover the Goods while in transit and in storage.
This Business Terms and Conditions shall be governed and construed by the Indian law.